Privacy Policy

1. Information We Collect

At AdmissionArena (accessible at admissionarena.com), we prioritize the transparency, confidentiality, and security of our users' data. We collect information in the following structured categories:

• Personal Identification & Contact Data: When you register an account, request an expert consultation, request a university shortlist, or contact our support team, we collect your full name, email address, phone number (or WhatsApp number), and study-abroad timeline.
• Academic Profile & Calculator Inputs: Information you voluntarily input into our calculators and predictors (e.g., current CGPA, degree background, intended study destinations, target major, and budget).
• IELTS & Diagnostic Submissions: Text responses, essay drafts, writing samples, and practice answers submitted to our diagnostic evaluation engines.
• Technical & Telemetry Data: Browser type, operating system, IP address, referral URLs, page interaction metrics, and session duration to ensure security and prevent automated abuse.

2. Payment Data & Gateway Security (SSLCommerz)

We take electronic commerce and transaction security with the utmost seriousness:

• PCI-DSS Certified Gateways: All payment transactions for token packages and advisory sessions are executed through SSLCommerz, an authorized, PCI-DSS certified payment aggregator in Bangladesh, alongside authorized Mobile Financial Services (bKash, Nagad, Rocket) and international card networks (Visa, Mastercard, AMEX).
• No Storage of Sensitive Financial Credentials: AdmissionArena servers never see, collect, or store your full credit/debit card numbers, CVV/CVC verification codes, internet banking passwords, or MFS secret PINs. All financial credential entry occurs directly inside the encrypted iframe or redirect portal of the payment gateway.
• Transaction Records Retained: We retain only non-sensitive transaction metadata necessary for order fulfillment, digital delivery, invoicing, and tax accounting—such as unique Transaction IDs, masked card suffixes (e.g., **** 4321), order amounts, currency, and timestamps.

3. How We Use Your Information

We process your personal information strictly for legitimate educational and operational purposes:

• Service Delivery: To generate customized calculator estimations, compute IELTS diagnostic band feedback, and manage your token credits.
• Lead Matching with Consent: To connect students who request professional advisory assistance with verified partner educational agencies.
• Transactional Notifications: To dispatch order receipts, digital invoices, password reset links, and advisory session calendar invitations.
• Platform Protection: To monitor system uptime, detect bot scraping, prevent fraudulent chargebacks, and maintain infrastructure security.

4. IELTS Essay & AI Diagnostic Data Handling

When you use our IELTS diagnostic tools (such as the IELTS Writing Task 2 Checker or Task 1 Checker):

• Your submitted text is transmitted over TLS 1.3 encrypted connections to secure cloud processing environments for scoring analysis.
• Submissions are evaluated solely to return criteria breakdown metrics (Task Response, Coherence & Cohesion, Lexical Resource, Grammatical Range).
• We do not sell, publicly disclose, or publish your essay drafts or diagnostic feedback.

5. Data Sharing, Processors & Partner Agencies

AdmissionArena does not sell or rent personal information to third-party data brokers. We share information only under the following controlled conditions:

• Verified Educational Partner Agencies: When you explicitly submit a consultation request or university shortlist form, we share your contact and academic profile with vetted partner agencies to facilitate your admissions application. These partner counselors may contact you directly via phone, WhatsApp, or email.
• Infrastructure Service Providers: We utilize industry-leading technology partners bound by strict confidentiality and data-protection agreements:
  • Supabase: Enterprise-grade encrypted PostgreSQL database infrastructure with Row Level Security (RLS).
  • SSLCommerz: Secure payment processing and transaction settlement.
  • Resend: Secure transactional email routing.
  • PostHog: Privacy-first product analytics to understand tool utility and improve user experience.
  • Sentry: Real-time application error logging and performance diagnostics (sanitized of personal data).
• Legal Obligations: When strictly required by law enforcement or competent court orders in accordance with the laws of Bangladesh.

6. Cookies & Product Analytics (PostHog)

We use cookies and telemetry identifiers to ensure essential site functions and gather aggregated product analytics. For full details on how we utilize cookies and how to manage your preferences, please consult our Cookie Policy.

7. Data Security & Retention Standards

We employ state-of-the-art security measures to safeguard user data:

• End-to-end encryption in transit (HTTPS / TLS 1.3) and encryption at rest for all database records.
• Strict database-level Row Level Security (RLS) ensuring users and lead records are isolated.
• Data is retained only as long as necessary to provide our educational services, satisfy statutory accounting obligations, or resolve billing disputes.

8. Your Rights & 30-Day Erasure Requests

Regardless of your physical location, we uphold robust data privacy rights for all students:

• Right to Access: You may request a copy of the personal data held about you on our platform.
• Right to Rectification: You may request correction of any inaccurate profile details.
• Right to Erasure (Account Deletion): You may request permanent deletion of your account, contact details, and historical submissions.

To exercise your right to deletion, email our privacy desk at [email protected]. We will verify your identity and permanently delete your records within 30 calendar days.

9. Corporate Entity & Privacy Officer Details

If you have questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact our corporate desk:

• Operating Entity: AdmissionArena
• Management & Operations: AdmissionArena Executive Team
• Govt E-Trade License: TRAD/DNCC/013354/2026 (Dhaka North City Corporation)
• Registered Address: Dhaka North City Corporation (DNCC), Dhaka, Bangladesh
• Privacy Desk: [email protected]
• General Support: [email protected]
• Platform Website: admissionarena.com